2018-2022 Strategic Plan

Share on Facebook Share on Twitter Share on Linkedin Email this link

Stronger {Together} Crossword Challenge

Flex your memory and test your 2018 – 2022 Strategic Plan Knowledge by taking part in the Stronger {Together} Crossword Challenge. Participate and you could win an Amazon Echo Smart Home Hub with Alexa.

Download the crossword now

Get started now by downloading the challenge here and following the instructions to solve the clues and record answers.

The interactive crossword challenge features information on the Town's progress on current initiatives and priorities within the Strategic Plan. To help participants, special audio hints are embedded in each clue. There are 18 clues in total. All answers can be found within the three Mid-Term Action Cards which highlight this term’s focus areas, goals, action and status:

  • Leading in our Community
  • Investing in our Community
  • Connecting our Community

You can complete the crossword electronically and submit to corporate@ajax.ca, online via IMO or complete by hand and drop off at Ajax Town Hall (65 Harwood Avenue South). All entries submitted by October 8, 2021, are automatically entered for a chance to win an Amazon Echo Smart Home Hub with Alexa!

You will need Adobe Reader to open the PDF. Please click below to download a free copy:

Download Adobe Reader

Please save your completed crossword and submit via:

Alternatively, you can complete by hand and drop off at Ajax Town Hall (65 Harwood Ave. S.).

All entries must be submitted by October 8, 2021 and are automatically entered for a chance to win one of three Amazon Echo Smart Home Hub with Alexa.


On September 19, 2019, Ajax Council approved a strategic plan – Stronger Together – for the 2018-2022 term. It communicates Council’s innovative, aggressive and inclusive path for the term. It reflects modern priorities and a shared desire to “walk the talk” – taking action that delivers real results for our community. The framework includes a community promise, 3 focus areas, 21 goals and 148 actions.

In March 2021, the number of actions were reduced from 148 to 126 to accommodate the impact of Covid.

Mid-Term Update – March 2021

The Strategic Plan process was interrupted 15 months into the 2018-2022 term by Covid – an unforeseen, unprecedented global pandemic. In light of this public health crisis, much of world was required to pivot to respond to the rapidly changing circumstances. The Town was no different. Since March 2020, Council and Town staff have been working double-duty, stick-handling the myriad of legislative and social changes that accompany a pandemic while moving our collective priorities forward. While adjustments have been made and some actions delayed due to pandemic restrictions, the mid-term report presented to Council in March 2021 shows a commitment to staying the course; to adding real value for our community and being proactive where possible to identify and implement best practices in every service area.

Mid-Term Update at a Glance

  • 112 actions or 89% are complete/initiated.
  • 39 actions or 31% are complete.
  • 73 actions or 58% are initiated.
  • 14 actions or 11% have not been initiated.
  • Overall actions reduced from 148 to 126.
  • Highest performing focus area is ‘Leading in our Community” at 95%.
  • 6 Top 22 by 2022 actions complete; remaining 16 initiated.

Despite the impacts of Covid, 89% of actions as outlined in the updated strategic plan are completed or initiated. The Town has achieved several accomplishments and deliverables in a short timeframe, delivering real results for Ajax.

See document library for 2021 Mid-Term Action Cards.

*Includes update on Top 22 by 2022 actions


Get Involved

  • Ask your question about the 2018-2020 Strategic Plan project by using the Q&A tool below.

Would you like to learn more about this project?

Contact the project managers listed in the Who's Listening (right sidebar).


Information will be collected in accordance with the Freedom of Information and Protection of Privacy Act. With the exception of personal information, all comments will become part of the public record.


Stronger {Together} Crossword Challenge

Flex your memory and test your 2018 – 2022 Strategic Plan Knowledge by taking part in the Stronger {Together} Crossword Challenge. Participate and you could win an Amazon Echo Smart Home Hub with Alexa.

Download the crossword now

Get started now by downloading the challenge here and following the instructions to solve the clues and record answers.

The interactive crossword challenge features information on the Town's progress on current initiatives and priorities within the Strategic Plan. To help participants, special audio hints are embedded in each clue. There are 18 clues in total. All answers can be found within the three Mid-Term Action Cards which highlight this term’s focus areas, goals, action and status:

  • Leading in our Community
  • Investing in our Community
  • Connecting our Community

You can complete the crossword electronically and submit to corporate@ajax.ca, online via IMO or complete by hand and drop off at Ajax Town Hall (65 Harwood Avenue South). All entries submitted by October 8, 2021, are automatically entered for a chance to win an Amazon Echo Smart Home Hub with Alexa!

You will need Adobe Reader to open the PDF. Please click below to download a free copy:

Download Adobe Reader

Please save your completed crossword and submit via:

Alternatively, you can complete by hand and drop off at Ajax Town Hall (65 Harwood Ave. S.).

All entries must be submitted by October 8, 2021 and are automatically entered for a chance to win one of three Amazon Echo Smart Home Hub with Alexa.


On September 19, 2019, Ajax Council approved a strategic plan – Stronger Together – for the 2018-2022 term. It communicates Council’s innovative, aggressive and inclusive path for the term. It reflects modern priorities and a shared desire to “walk the talk” – taking action that delivers real results for our community. The framework includes a community promise, 3 focus areas, 21 goals and 148 actions.

In March 2021, the number of actions were reduced from 148 to 126 to accommodate the impact of Covid.

Mid-Term Update – March 2021

The Strategic Plan process was interrupted 15 months into the 2018-2022 term by Covid – an unforeseen, unprecedented global pandemic. In light of this public health crisis, much of world was required to pivot to respond to the rapidly changing circumstances. The Town was no different. Since March 2020, Council and Town staff have been working double-duty, stick-handling the myriad of legislative and social changes that accompany a pandemic while moving our collective priorities forward. While adjustments have been made and some actions delayed due to pandemic restrictions, the mid-term report presented to Council in March 2021 shows a commitment to staying the course; to adding real value for our community and being proactive where possible to identify and implement best practices in every service area.

Mid-Term Update at a Glance

  • 112 actions or 89% are complete/initiated.
  • 39 actions or 31% are complete.
  • 73 actions or 58% are initiated.
  • 14 actions or 11% have not been initiated.
  • Overall actions reduced from 148 to 126.
  • Highest performing focus area is ‘Leading in our Community” at 95%.
  • 6 Top 22 by 2022 actions complete; remaining 16 initiated.

Despite the impacts of Covid, 89% of actions as outlined in the updated strategic plan are completed or initiated. The Town has achieved several accomplishments and deliverables in a short timeframe, delivering real results for Ajax.

See document library for 2021 Mid-Term Action Cards.

*Includes update on Top 22 by 2022 actions


Get Involved

  • Ask your question about the 2018-2020 Strategic Plan project by using the Q&A tool below.

Would you like to learn more about this project?

Contact the project managers listed in the Who's Listening (right sidebar).


Information will be collected in accordance with the Freedom of Information and Protection of Privacy Act. With the exception of personal information, all comments will become part of the public record.